You open Upside to claim a gas deal, the logo pops up for half a second, and then—boom—you’re back on your home screen. Or maybe you hit “Claim” and the whole display turns completely black. Well, actually, if the Upside app keeps crashing while you’re standing at the pump, it’s almost always a memory conflict, outdated app build, or corrupt cache file.
It’s super annoying, but you don’t have to miss out on your fuel savings. In this quick guide, I’ll walk you through why the app freezes or closes unexpectedly and how to fix it in under two minutes.
Why Does the Upside App Keep Crashing?
When an app crashes repeatedly upon launch, it usually means your phone’s operating system is shutting it down because it stopped responding or ran out of temporary memory allocation.
Here are the most common reasons why Upside crashes:
- Corrupted Cache: Temporary background files stored on your phone have become unstable.
- Low System RAM: Too many background apps are competing for your phone’s memory.
- Outdated App Build: Your app version doesn’t match current API requirements.
- Location Permission Conflicts: GPS timing out during startup causes the app to freeze and close.
- Pending OS Updates: Your iPhone (iOS) or Android software needs a fresh update.
In my experience, about 80% of instant launch crashes on Android come straight down to a dirty app cache.
Fixes When the Upside App Keeps Crashing Step-by-Step
If the app keeps shutting down on you, run through these quick fixes from easiest to most thorough.
Step 1: Force Close & Restart Your Device
Before tweaking complex settings, give your phone a fresh slate:
- Swipe up from the bottom of your screen (or double-press the Home button) to open the app switcher.
- Swipe Upside completely off the screen to force close it.
- Restart your phone—maybe take a quick breath while it boots up—and try opening Upside again.
Step 2: Clear App Cache (Android) or Offload (iPhone)
Clearing out old junk files solves most recurring crash loops.
- For Android Users: Head to Settings > Apps > Upside > Storage and tap Clear Cache. Avoid tapping “Clear Data” unless you want to log back in from scratch!
- For iPhone Users: iOS doesn’t feature a direct cache button. Go to Settings > General > iPhone Storage > Upside, tap Offload App, and then tap Reinstall App. This clears system bloat without wiping your saved account data.
Step 3: Re-Enable Location Services
If Upside crashes the exact moment you tap the Map tab, it’s trying to poll your location faster than your GPS can respond.
Toggle your location settings off for 10 seconds under Settings > Privacy > Location Services, turn them back on, and make sure Precise Location remains enabled.
If your app isn’t crashing outright but constantly fails to load deals or throws general connection errors, take a look at our companion guide on what to do when the Upside app is not working to troubleshoot network drops.
Advanced Fix: Reinstalling and Account Sync
If you’ve tried everything and the app still crashes on launch, your current installation file might be corrupted.
- Delete the Upside app completely from your phone.
- Restart your phone to flush temporary RAM.
- Re-download Upside fresh from the Apple App Store or Google Play Store.
Before filling up your tank again, make sure you know the exact gallon limits so you don’t miss out on rewards. You can review all the caps in our detailed guide to the Upside app gas limit per transaction.
If the app crashes continuously across multiple days even after a fresh install, check out the official Upside Help Center to report a device-specific bug to their engineering team.